Return and Refund Policy

We want you to feel confident shopping with HIT&HEAT. Please review our return policy below before requesting a return.

30-Day Return Policy

You have 30 days from the date of delivery to request a return. Unfortunately, we cannot accept return requests after this 30-day period.

To be eligible for a return, the product must be returned in the same condition in which it was received — unused, unactivated, undamaged, and in its original packaging, with all included components and accessories, where applicable.

Products that have been used, activated, damaged after delivery, altered, or otherwise show signs of use may not be accepted for return.

How to Request a Return

To start a return, please contact us at service@hitandheat.com within 30 days of receiving your order.

Once your return request is approved, we will provide you with return instructions.

Approved returns should be sent to:

HIT&HEAT
Prep and Ship
9111 Winnetka Ave.
Chatsworth, CA
91311
United States

Please do not send your return before contacting our customer service team and receiving return approval and instructions.

Customers are responsible for shipping the return package to the provided U.S. return address. Return shipping costs are non-refundable.

We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been processed.

Refunds

Once your returned package has been delivered to our U.S. return address and inspected, we will notify you regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method within a maximum of 5 business days after the returned product has been inspected and approved.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Returned products must meet the eligibility requirements outlined above. If a product is returned used, activated, damaged, altered, incomplete, or otherwise not in its original condition, we reserve the right to decline the return.

Please retain your return tracking information until your return has been processed.

Original shipping charges and return shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at service@hitandheat.com as soon as possible.

Please include your order information, a description of the issue, and clear photos showing the damaged, defective, or incorrect product.

Our team will review the issue and provide an appropriate solution, which may include a replacement or refund, depending on the circumstances.

Return Shipping

Customers are responsible for all return shipping costs unless the product received was damaged, defective, or incorrect.

Shipping charges paid on the original order are non-refundable.

HIT&HEAT is not responsible for return packages that are lost or damaged in transit, so we recommend using a trackable shipping method.

Questions

If you have any questions about a return, exchange, or refund, please contact us at service@hitandheat.com before sending your package.